Refund and Returns Policy for ZenithGlasni

Effective Date: January 8, 2025

At ZenithGlasni, we strive to provide our customers with an exceptional car-buying experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our Refund and Returns Policy. Please read the following terms carefully to understand your rights and obligations regarding returns and refunds.

For any questions or concerns, please feel free to contact us at:

1. Return Policy

We understand that purchasing a vehicle is a big decision, and we want you to be confident in your choice. That’s why we offer a 7-day return policy on vehicles purchased directly from ZenithGlasni.

Conditions for Returns:

  • 7-Day Return Period: You have up to 7 days from the date of delivery or pickup to return the vehicle. After 7 days, returns are not accepted unless otherwise specified in writing.

  • Vehicle Condition: The vehicle must be in the same condition as when it was purchased. It should not have been modified, damaged, or altered in any way. Any signs of damage, wear and tear, or modifications will void the return option.

  • Mileage Limit: The vehicle must not exceed a certain mileage limit (usually 200 miles) from the time of purchase to qualify for a return. Please check with us for the exact mileage limit applicable to your vehicle.

  • Original Documentation: You must return the vehicle with all original paperwork, manuals, keys, and accessories that came with it at the time of purchase.

Return Process:

  • To initiate a return, please contact our customer support team at (661) 263-6275 or via email at info@dubessglasni.com within the 7-day return period.
  • You will be required to schedule a return appointment at our dealership location at 22546 Paragon Dr, Santa Clarita, California. We will inspect the vehicle and confirm that it meets all return conditions.

2. Refund Policy

If you meet all the conditions outlined in the return policy, we will process your refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. This may include credit cards, debit cards, bank transfers, or other accepted payment methods.

  • Processing Time: Refunds will be processed within 5-10 business days from the date the vehicle is returned and inspected. Please note that processing times may vary depending on your payment method and financial institution.

  • Non-Refundable Fees: Please note that the following fees are non-refundable:

    • Delivery fees (if applicable)
    • Registration, title, and tax fees
    • Any additional service or customization fees that may have been incurred during the purchase.

3. Exchanges

If you would prefer to exchange your vehicle rather than return it for a refund, we can assist you in selecting a different model from our inventory. Exchanges are subject to the same conditions as returns, including the 7-day return period and vehicle condition requirements.

Exchange Process:

  • If you would like to exchange your vehicle, please contact us within 7 days of the original purchase.
  • You will be given the option to select an alternative vehicle from our available inventory. Any price differences between the original vehicle and the new vehicle will be addressed at the time of exchange.

4. Warranty and Return Exceptions

Certain vehicles may come with a manufacturer’s warranty that can offer coverage for repairs or defects, depending on the make and model. The return policy may not apply if the vehicle is covered by warranty issues, as they will be resolved through warranty services.

Exceptions to the Return and Refund Policy:

  • Vehicles sold “As-Is” (if applicable) or with disclosed defects may not be eligible for return.
  • Custom-ordered vehicles or vehicles that have been modified or personalized at your request may not be eligible for return or exchange unless specified by agreement.

5. No Return After 7 Days

After the 7-day return period has expired, all sales are final, and no refunds or returns will be accepted. However, if there are any issues or concerns regarding the vehicle, please contact us, and we will work with you to find a resolution.

6. Customer Support

If you have any questions about our Refund and Return Policy, need assistance, or wish to initiate a return or exchange, please don’t hesitate to reach out to our customer support team:

7. Conclusion

We want you to be completely satisfied with your purchase at ZenithGlasni, and we are committed to providing you with a transparent, fair, and straightforward return and refund process. We encourage you to thoroughly review the vehicle before finalizing your purchase to ensure it meets your expectations.

By purchasing a vehicle from ZenithGlasni, you acknowledge and accept our Refund and Returns Policy as outlined above. Thank you for choosing ZenithGlasni, and we look forward to serving you!